Great Blue Heron Casino

Players Club Host -PT contract

2 weeks ago(1/2/2018 3:43 PM)
Job ID
Job Category
Job Type
PT Contract
Number of Positions
Reports to
Players Club Supervisor
License requirement
Category 2
External Rate
$15.83/hr + $1.15/hr in lieu of full time benefits
Must be available to work days, afternoons, midnights during any day of the week. The Casino is open 24hr, 365 days of the year

Job Description

The Great Blue Heron is currently looking for 3 part time Players Club Hosts for a 1 year contract.


The Players Club Host is to provide professional, positive and informed customer service at all times.




  • Promote the values of the Great Blue Heron Cultural Compass by example at all times and guide staff in adopting these values as a way of operating daily at the Great Blue Heron Casino
  • Must provide and promote superior customer service
  • Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment
  • Obtain customers personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members
  • Verify customer’s identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise
  • Issue transaction vouchers for bonus points redemptions per the KCMS database
  • Provide customers with information on Great Blue Heron Casino facilities and amenities
  • Circulate throughout the Casino to gather information, run surveys, establish and develop relationships with customers
  • Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations
  • Take Jackpot winners photos and complete the Photo Release Form
  • Ensure information displays and brochures are on the counter within customer’s view
  • Assist with promotions, giveaways and special events as required
  • Assist with Bus Program, enrolling and distributing coupon booklets to participating customers
  • Provide sales of merchandise and various other types of products
  • Assist with moving, lifting and accurately verifying inventory
  • Assist with registrations for the Poker and Slot Tournaments and other live game events
  • Promote superior employee relations with co-workers and preserve team-working environment
  • Responsible to ask for help, assistance or clarification in order to be fully trained within 5 shifts
  • Perform all other duties as required by the Players Club Supervisor



Education and Experience:

  • Minimum of High School diploma
  • Must be proficient in Excel, Word, and KCMS operating system
  • Minimum of 2 years of customer service and 1 year of cash handling experience
  • Experience with Scratch tickets and Nevada sales
  • Experience in public speaking preferred
  • Experience with inventory procedures preferred


Knowledge/Skills and Abilities:

  • Dedicated to superior customer service
  • Ability to work with numbers and accurate money handling
  • Computer skills: accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability
  • Ability to type minimum 35 words per minute
  • Knowledge of operating office equipment (photocopier, printers, digital camera, etc.)
  • Must be outgoing, well mannered, friendly and display a professional image
  • Capable of maintaining a positive working relationship with co-workers as part of a team
  • Able to communicate proficiently in English, an additional language is desirable
  • Knowledge of OHSA and WHMIS
  • Ability to work independently and under pressure in a fast paced environment
  • Ability of lifting up to 50 lbs occasionally and ability to stand for a full shift



We offer a competitive wage, life insurance, RRSP's, Employee Assistance programs, free parking and discounted meals in our staff cafeteria and a GREAT PLACE TO WORK.

You must be 18yrs or older to work at the Great Blue Heron Casino

The successful candidate will require licensing approval by the Alcohol and Gaming Commission of Ontario.  If you need assistance/accommodation during the recruiting process then please contact the our HR department.

Only Candidates selected for an interview will be contacted.


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